Actors/Roles

The Manage Credit Card Payments business process involves the following actors and roles:

•	Customer: Utility Company’s Customer.

•	CSR: CSR or Authorized User of the Customer Care and Billing application.

•	CC&B: The Customer Care and Billing application. Steps per formed by this actor/role are per formed automatically by the application, without the need for user initiation or intervention.

•	Authorization Provider: Credit card authorization provider.

•	External Payment Source: External source of payment.